Ignite EV Charge Ltd. — Privacy Policy
1. Introduction
Ignite EV Charge Ltd. is committed to protecting and respecting your privacy. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
- Personal & Account Information: name, email, telephone number, postal address, login credentials.
- Vehicle Information: make/model, VIN (where provided), charging preferences/compatibility data.
- Charging Session Data: start/end time, kWh used, station ID/location, speed/duration, tariff/cost.
- Payment Information: processed by third-party payment providers. We do not store full card numbers.
- Technical & Usage Data: IP address, device info, OS/browser, logs, analytics, diagnostics.
- Location Data: station location used; mobile device location only with your consent.
3. How We Use Your Information
- Service Delivery: account management, charger access, session processing, billing, support.
- Operations: network monitoring, fault detection, fraud prevention, security, service continuity.
- Communication: receipts, service notices, technical updates, support messages.
- Service Improvement: analytics to improve performance, reliability, and user experience.
- Marketing (Optional): promotions/updates where you have provided consent (opt-out anytime).
4. Legal Basis for Processing
- Contract: to provide charging services, manage accounts, and process payments.
- Legal Obligation: tax/accounting, regulatory duties, lawful requests.
- Legitimate Interests: improving services, securing systems, preventing fraud.
- Consent: where required (e.g., marketing, certain location permissions).
5. How We Share Your Information
We do not sell your personal data. We may share it in limited cases:
- Service Providers: hosting, IT/security, customer support, payment processing (contract-bound).
- eMobility Service Providers (eMSPs): roaming/RFID transactions as needed for charging and billing.
- Legal & Safety: to comply with law, protect rights/safety, prevent fraud or misuse.
- Business Transfers: merger/acquisition/sale, subject to appropriate safeguards.
6. Data Security & Industry Standards
- Encryption in transit (TLS) and secure access controls.
- Monitoring, logging, and incident response processes.
- Supplier due diligence and contractual security requirements.
Our security practices align with EV ecosystem best practices, including secure charger-to-backend communication (e.g., OCPP 2.0.1) and secure vehicle-to-grid communication (e.g., ISO 15118), where applicable.
7. Data Retention
We retain personal data only for as long as needed to deliver the Services and meet legal/regulatory requirements (including tax/accounting), resolve disputes, and enforce agreements. Data is securely deleted or anonymised when no longer required.
8. Your Data Protection Rights
- Access your personal data
- Correct inaccurate data
- Request deletion (where legally allowed)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise your rights, contact us using the details in Section 12.
9. International Data Transfers
If personal data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or equivalent legal mechanisms) to protect your information.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to ensure website functionality, improve user experience, and analyse usage. You can control cookies through your browser settings and (where implemented) our cookie banner.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will be revised accordingly. Where required, we will notify you of material changes via email or prominent notices within our Services.
12. Contact Us
If you are not satisfied with our response, you can lodge a complaint with the UK Information Commissioner’s Office (ICO).